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FAQs

WE ARE HERE TO HELP YOU!!

 

PRODUCT

- Are your products tested on animals?

No, we do not test on animals. 

 

 -  What kind of skin type are your products suitable for?

It is optimized to all skin types like dry, oily or combination.

 

-  Where are your product made?

Our product is made in Korea, with the most reliable cosmetic manufacturer.

 

-  What are the ingredients in your products?

You can find the ingredient list in our package, and you can discover the story behind our ingredient in here (Jarret Tea story)

 

 

ORDER

-  Can I update or cancel my order?

We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you wish to cancel your order, please email us at info@honeyjarret.com within 12 hours of placing your order with the order number and the subject line as "Order Cancellation".

 

- My order is missing something, what can I do?

We are sorry about that, please email us at info@honeyjarret.com and we will make sure you get the missing item.

 

 

SHIPPING

- What is your shipping policy?

We offer free U.S. standard shipping on orders (excluding taxes and after promotional discounts applied.). 

 

- Does your shop support international shipping?

Shipping to other international destinations is unavailable at this time. Please email us at info@honeyjarret.com for any other international shipping inquiries.

 

-  How long can I expect to get my order?

Standard shipping (2-6 business days)
Expedited Shipping (2-3 business days)
Next Day Shipping (1-2 business days)

 

- What are your shipping prices?

Standard shipping $6.95
Expedited Shipping $10
Next Day Shipping $25

 

- What should I do if I find problems with the tracking number?

Do not worry, please email us at info@honeyjarret.com and we will help you with this issue.

 

- Can I edit my shipping address after I placed the order?

We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you wish to cancel your order, please email us at info@honeyjarret.com within 12 hours of placing your order with the order number and the subject line as "Cancellation".

 

 

RETURNS AND EXCHANGES

- Can I return or exchange the product?

If you are not fully satisfied with your purchase, we will happily accept beauty products within 14 days of purchase date. Returned products must be in its good condition to be eligible for a refund. Please email info@honeyjarret.com with your order number to receive further instructions. (no refunds will be granted without return authorization). 

 Once your return is processed, the credit will be issued to the original method of payment for merchandise amount only. The original shipping fees are non-refundable. Honey Jarret is not responsible for the shipping costs of the returns or liable for lost returns.  It is the buyer's responsibility to cover the shipping costs of the returns.

 

- I received the wrong item, what should I do?

If you received the wrong item, please send us an image and email us at info@honeyjarret.com for a replacement or refund.

 

 

BILLING

- When do you charge my card?

We process your payment method as soon as your order is completed and confirmed.

 

- What forms of payment do you accept?

We accept Paypal, Apple Pay and Google Pay. In the near future, we will have more options.

 

- How long does it take to get my refund?

Your refund will be issued in your original payment method. It takes about 7 to 10 business days.