FAQ

PRODUCT

- Are your products tested on animals?

No, we do not test on animals. 

 

 -  What kind of skin type are your products suitable for?

It is optimized to all skin types like dry, oily or combination.

 

-  Where are your product made?

Our product is made in Korea, with the most reliable cosmetic manufacturer.

 

-  What are the ingredients in your products?

You can find the ingredient list in our package, and you can discover the story behind our ingredient in here. Key Ingredient

 

 

ORDER

-  Can I update or cancel my order?

We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you wish to cancel your order, please email us at info@honeyjarret.com within 12 hours of placing your order with the order number and the subject line as "Order Cancellation".

 

- My order is missing something, what can I do?

We are sorry about that, please email us at info@honeyjarret.com and we will make sure you get the missing item.

 

 

SHIPPING

- What is your shipping policy?

We offer free U.S. standard shipping on orders over $40 (excluding taxes and after promotional discounts applied.). And also free Canada Standard shipping (7-13 business days) on orders over $75. Shipping for orders under $75 has a flat rate shipping cost of - US$9.95 (Customs Taxes NOT Included).

 

Does your shop support international shipping?

We support shipping to U.S. and the below listed locations at this moment. Please see more details about our international shipping policy or email us at info@honeyjarret.com for any other international shipping inquiries.

*Honey Jarret currently accepts orders from the following locations:

Canada

South Korea

Hong Kong

 

-  How long can I expect to get my order?

U.S. Order:
Standard shipping (4-9 business days)
Expedited Shipping (3 business days)

International Order:
Standard shipping (7-13 business days)

- What are your shipping prices?

U.S., South Korea and Hong Kong Orders
Standard shipping $6.95
Expedited Shipping $15.95 (NOT available for South Korea & Hong Kong Orders)
Free standard US shipping on orders over $40

Canada Orders
Standard shipping $9.95
Free standard shipping on orders over $75

- What should I do if I find problems with the tracking number?

Do not worry, please email us at info@honeyjarret.com and we will help you with this issue.

 

- Can I edit my shipping address after I placed the order?

We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you wish to cancel your order, please email us at info@honeyjarret.com within 12 hours of placing your order with the order number and the subject line as "Cancellation".

 
 

RETURNS AND EXCHANGES

- Can I return or exchange the product?

  • If you change your mind about your purchase or order the wrong items, your return request by email (info@honeyjarret.com) within 14 days of purchase will be accepted. Returned items must be unopened, unused and in their original conditions. The original shipping fees are non-refundable and the shipping fee associated with the return will not be covered by Honey Jarret. 
  • You are responsible to make sure all shipping information are filled in correctly before confirming your order. If shipped items are returned to us due to wrong information filled by customers, all cost on reshipping  will be borne by customers.
  • Please be advised that all sale/discounted items cannot be returned/exchanged, regardless of the current status of the product.
  • Honey Jarret is not responsible for all delivered products that are lost in transit.

 

- I received the wrong item, what should I do?

If you received the wrong item, please send us an image and email us at info@honeyjarret.com for a replacement or refund.

 

 

BILLING

- When do you charge my card?

We process your payment method as soon as your order is completed and confirmed.

 

- What forms of payment do you accept?

We accept Paypal, Apple Pay and Google Pay. In the near future, we will have more options.

 

- How long does it take to get my refund?

Upon receipt of your returned items, credit will be issued to the original method of payment for merchandise amount only. The refund process should take 4-5 business days to complete, so please check with your credit card issuing bank.