Shipping and Refund Policy

Shipping

- What is our your shipping policy?

We offer free U.S. standard shipping on orders over $40 (excluding taxes and after promotional discounts applied.). U.S. Shipping for orders under $40 has a flat rate shipping cost of $6.95 USD.

- Does your shop support international shipping?

Shipping to other international destinations is unavailable at this time. Please email us at info@honeyjarret.com for any other international shipping inquiries.

- How long can I expect to get my order?

Standard shipping (4-9 business days)
Expedited Shipping (N/A)

- What are your shipping prices?

Standard shipping $6.95
Expedited Shipping N/A
Free US Shipping with orders over $40

- What should I do if I find problems with the tracking number?

Do not worry, please email us at info@honeyjarret.com and we will help you with this issue.

 

Returns

If you are not fully satisfied with your purchase, we will happily accept beauty products within 14 days of purchase date. Returned products must be in its good condition to be eligible for a refund.


Please email info@honeyjarret.com with your order number to receive further instructions. (no refunds will be granted without return authorisation).

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

 

If you received the wrong item, please send us an image and email us at info@honeyjarret.com for a replacement or refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@honeyjarret.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@honeyjarret.com and send your item to: HONEY JARRET, 20 Enterprise Ave N Secaucus, NJ 07094. 

Shipping
To return your product, you should mail your product to: HONEY JARRET, 20 Enterprise Ave N Secaucus, NJ 07094. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.